FAQ
How long will it take my order to be shipped?
All orders are processed and shipped within 1-5 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders (UK) typically arrive within 1-5 business days after the order has shipped, excluding Sundays, public holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions.
International delivery can take up to 15-25 business days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.
Please note, processing time frame displayed in the product description does not refer to the shipping process. Shipping time may vary depending on the delivery destination. Bespoke maintains no control over the courier shipping processes so in case of shipment delays please contact customer service of the corresponding postal company.
What shipping company do you use, where do you ship to, and how can I track my order?
Domestic and international orders are shipped via Royal Mail or Evri.
Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.
Please be aware of custom duties for your respective country, we do not handle custom fees or duties on our end
Love our products but wary of your payments or security of your purchase? We accept most payment methods, including Payal.
We accept payments by credit and debit card (visa, mastercard, american express, and discover), Paypal, apple pay. Any issues, please contact us but you will also be protected by your payment service such as Payal.
Does Stitchwear accept refunds or exchange?
Exchange/item returns are available within 14 days of delivery. The customer is responsible for return fees.
How do I cancel my order?
Please note due to the product being made on site, please let us know as soon as you possible to cancel your order. We are unable to cancel orders after 24h of purchase as your order would likely entered production and been processed by then.
All orders are processed and shipped within 1-5 business days unless the specific product description states otherwise. The customer is emailed a tracking number when the order ships. Domestic orders (UK) typically arrive within 1-5 business days after the order has shipped, excluding Sundays, public holidays, and unanticipated shipping delays. Timelines for arrival depend on domestic location. If an attempted delivery notice is left by the shipping courier, please follow up for redelivery or pickup instructions.
International delivery can take up to 15-25 business days after it is shipped. These timelines depend on your country's processing, customs, and delivery protocols.
Please note, processing time frame displayed in the product description does not refer to the shipping process. Shipping time may vary depending on the delivery destination. Bespoke maintains no control over the courier shipping processes so in case of shipment delays please contact customer service of the corresponding postal company.
What shipping company do you use, where do you ship to, and how can I track my order?
Domestic and international orders are shipped via Royal Mail or Evri.
Tracking numbers are emailed when the order ships. Once items are shipped, customers may track the package via the shipping carrier indicated in the shipping notification email.
Please be aware of custom duties for your respective country, we do not handle custom fees or duties on our end
Love our products but wary of your payments or security of your purchase? We accept most payment methods, including Payal.
We accept payments by credit and debit card (visa, mastercard, american express, and discover), Paypal, apple pay. Any issues, please contact us but you will also be protected by your payment service such as Payal.
Does Stitchwear accept refunds or exchange?
Exchange/item returns are available within 14 days of delivery. The customer is responsible for return fees.
How do I cancel my order?
Please note due to the product being made on site, please let us know as soon as you possible to cancel your order. We are unable to cancel orders after 24h of purchase as your order would likely entered production and been processed by then.
